TRAINING and TEAM BUILDING 


Finding the right players is one thing, keeping the team moving ahead is another.  In this competitive landscape, providing all of the tools to be successful is key.  There is where S.M.R. comes in. We design and customize each training event to the specific needs of the property and audience. Our trainers deliver engaging content with an enthusiastic presentation style.  

our approach

Meet Melissa Del Balzo 

S.M.R. AREAS OF EXPERTISE...


  • Hotel Sales
  • Revenue Management
  • Catering Sales
  • Hotel Operations
  • Training
  • Marketing
  • Telemarketing/Lead Generation
  • Training 
    • ​Sales 101
    • Revenue Management 
    • Front Office
    • Operations
    • Guest Services 


When you partner with S.M.R., our high impact hospitality professionals hit the ground running. Our team is best of class, with tenure in several brands, markets and locations. We are strategic, polished and revenue focused. Whether pitch hitting as Director of Sales, mining for leads or creating a marketing plan, the S.M.R. team possesses a wealth of knowledge which translates into productivity and continued efforts for your team. 

Whether you need a play maker, trainer or head coach, Melissa is skilled and accomplished in every role.  A hotel industry enthusiast for 25+ years, Melissa has led the charge and worked in the trenches at both the property level and Corporate office.  She has a long and proven tenure in all aspects of Hotel Sales and Revenue Management. Melissa is a dynamic Sales and Marketing guru who possesses an exceptional knowledge of Revenue Management strategies and concepts.  A competent trainer, Melissa has developed and delivered numerous training events.

S.M.R. Hospitality Resources...the ultimate freelance team member


S.M.R. Hospitality Resources is a boutique firm specializing in providing interim Task

Force team members to hotels experiencing staffing transitions in the Sales, Revenue Management, Marketing and Operations arenas.  With 20+ years of experience in the Hospitality industry, we have witnessed all business cycles. Resourceful, tenured, professional and revenue driven, our accomplished hotel Task Force Team members quickly contribute to each assignment.  Enthusiastic and dedicated, our team is the best of class and ready to make a positive revenue impact. We allow you the luxury of finding the right candidate vs. rushing to hire just anyone. Whether days, weeks or months, S.M.R. team members take pride in what we do and time to do it well.