S.M.R. AREAS OF EXPERTISE...


  • Hotel Operations/ General Manager
  • Hotel Operations/ Food & Beverage
  • Hotel Sales / Director of Sales
  • Hotel Sales / Sales Manager
  • Revenue Management
  • Catering Sales
  • Training
  • Marketing
  • Telemarketing/Lead Generation
  • Training 
    • ​Sales 101
    • Revenue Management 
    • Front Office
    • Operations
    • Guest Services 


When you partner with S.M.R., our high impact hospitality professionals hit the ground running. Our team is best of class, with tenure in several brands, markets and locations. We are strategic, polished and revenue focused. Whether pitch hitting as Director of Sales, mining for leads or creating a marketing plan, the S.M.R. team possesses a wealth of knowledge which translates into productivity and continued efforts for your team. 

THe S.M.R. Approach

Meet Melissa Del Balzo 

Melissa's buoyant spirit and zest for achieving goals has followered her throughout a distinguished 20+ year hospitality industry career where she has risen through the ranks as a recognized subject matter expert in sales, marketing and revenue management.


In 2010, she then repurposed that drive into forming her own company, S.M.R. Hospitality Resources, which currently provides sales, marketing,revenue management and operations services to some of the worlds largest lodging brands.


With a love for competitive sports such as basketball and football, Melissa cheers on her favorite college as well as workplace teams to reach the pinnacles of success in reaching target goals. 


One of her core mantras is that failure is not something to be afraid of; in fact, she helps sales teams understand as to how to move on post shortcomings and get back on track as high-preforming individuals and work groups. As an industry expert, she diagnoses those roadblocks and uncovers ways to overcome root causes preventing revenue goals from being achieved. Literally, she leaves no stone unturned regarding improving profitability.


Inspired by pivotal figures of success and motivation such as Malala and Vince Lombardi, Melissa looks forward to each day as an exiting new challenge where she can leverage her extensive history in the hotel industry and Hilton Revenue Management University Certification into helping properties execute on plan while providing interim staffing solutions for hotels in transition. 


Melissa also provides property level and regional training on sales techniques that helps cultivate the next generation of leads in the hospitality industry.







S.M.R. Hospitality Resources...the ultimate freelance team member


S.M.R. Hospitality Resources is a boutique firm specializing in providing interim Task

Force Specialists to hotels experiencing staffing transitions in the Sales, Revenue Management, Marketing and Operations arenas.  With 20+ years of experience in the Hospitality industry, we have witnessed all business cycles. Resourceful, tenured, professional and revenue driven, our accomplished hotel Task Force Specialists quickly contribute to each assignment.  Enthusiastic and dedicated, our team is the best of class and ready to make a positive revenue impact. We allow you the luxury of finding the right candidate vs. rushing to hire just anyone. Whether days, weeks or months, S.M.R. team members take pride in what we do and time to do it well.



 

PAY IT FORWARD 

At S.M.R., we believe in being a good citizen of the world. We frequently volunteer for such organizations as Dress for Success, Susan G. Komen, Blanchet House of Hospitality and as a youth basketball coach. Melissa also serves as the VP of Membership for the Oregon Chapter of HSMAI. 

TRAINING and TEAM BUILDING 


Finding the right players is one thing, keeping the team moving ahead is another.  In this competitive landscape, providing all of the tools to be successful is key.  There is where S.M.R. comes in. We design and customize each training event to the specific needs of the property and audience. Our trainers deliver engaging content with an enthusiastic presentation style.