Small or large, full or focused service, a successful Revenue Management practice requires a special skill set.  Our Revenue Managers are best of class, strategic, analytic and revenue focused.  We are proficient on the tools and systems required for an highly effective RM effort.   Whether implementing new BAR pricing or leading weekly Revenue Management meetings, our goal is simple... improving overall profitability by leaving no stone unturned. 

Director of Sales & Sales Managers 

Telemarketing & Lead Generation

The leader, the catalyst, the visionary... the General Manager.  When faced with a change in this important role, the trickle down effect can be deafening. The is where S.M.R. comes in.  Our team of General Manager Task Force Specialists have a depth of experience across multiple brands and markets. From small, mid-market, select service to full service, upscale and convention hotels, we have done it all! Our GM's are not just managers, but are leaders who understand how to get the most from the team and run a financially solid operation.

Staffing changes on any  Sales Team can seem daunting with implications of lost revenue. This is were we step in. Our highly tenured and experienced team of Task Force Sales Specialists allows for a seamless transition, in all areas of hotel sales, from proactive sales efforts to leadership by example and all point in-between. We bring an enthusiastic and positive attitude to each engagement.  

Announcing the addition of General Manager Task Force specialists to our line up of industry professionals.


So many little time!  Let the pros at S.M.R. dial for dollars!  At S.M.R. we have refined the telemarketing process with skill and savvy.  We dig through reports, systems, directories, the Web and the many business cards you keep in the top drawer, to uncover leads and contacts.  Whether we go to contract or hand the lead off, our proven telemarketing methods drive your success. 

Melissa Del Balzo, Founder

S.M.R. Hospitality Resources, LLC